PONY SHOP


Contact us:
ponyshop@ponybox.co.uk

Pony Ltd.
Unit 12a Albion Street
City Business Centre
Lower Road
London
SE16 2XB
UK

VAT GB 806 0314 71
Company № 4064682 

 

• Take Me Back to the Pony Shop •

TERMS & CONDITIONS


Introduction

This website is owned and operated by Pony Ltd., Unit 12a Albion Street, City Business Centre, Lower Road, London SE16 2XB, UK. Your use of this website is subject to the Terms as set out below. By accessing and using this website you agree that you have read, understood and accept these Terms. If you do not read or agree with our Terms, you should not access this website. Our Terms do not affect your statutory rights.

Pony Ltd., Pony Shop and the Things we Sell
Pony Ltd. is a small design and art studio based in London, UK. From time to time we publish books. We sell these in the understanding that you (the purchaser) acknowledge your understanding of what you are buying, what the items are, and the context and subject matter they explore, visually or otherwise. We cannot be held responsible in any way for how you or the recipient or anyone else anywhere, may interpret them, now or any time or place in the future.

We are not a retail store and do not operate as such. We do not operate a 24-hour, 7 days-a-week, 365 days-a-year Pony Shop. We are often away from the studio for periods of time, whether for personal or work reasons. We might be just out walking the dog. Though our website will take orders while we are not in the studio, we can only process them when we are there. We will process orders as and when we can, all within reasonable time periods.

The same goes for any returns, cancellations, refunds or handling any other issues that might arise (as detailed later below in these Terms). We can only process these when we are in the studio. If we are away from the studio for a significant length of time during your ordering period, we will let you know so that we can agree a revised schedule or procedure. Please bear with us and we will aim to resolve as soon as we can. We are only human after all.

Please feel free to contact us about any of our books before you make an order, just in case you are unclear about anything. 

User conduct
In using this website, including all materials available through it, you represent, warrant and agree not to disrupt or interfere with the security of, or otherwise cause harm to, the website, materials, system resources, servers, or networks connected to or accessible through the site or any affiliated or linked websites; not to upload, post or otherwise transmit through the website any viruses or other harmful, disruptive or destructive files; not to provide any false personal information; not to intentionally or unintentionally violate any applicable local, state, national or international law, or any regulations having the force of law; and to indemnify us in respect of any and all claims brought by a third party against us arising out of or in connection with a breach of any of the foregoing.

Payment
We use PayPal Standard to process all orders through the Pony Shop on our website. All transactions are carried out through the PayPal site, externally to our website.

Pricing, VAT & Delivery Costs
All the prices in the Pony Shop pages of our website are in British Pounds (Sterling), and include UK VAT (Value Added Tax) at the appropriate rate, which is 0% for books.

Prices include delivery anywhere in the world, but only if the delivery address and contact details you have provided PayPal (and they in turn have provided us) are valid and to which we can easily send our items and artworks. 

Local Duties and Taxes
Please note that prices are not inclusive of any taxes, duties or import fees that may be charged when a package reaches its destination country. Orders shipped outside the EU are done so on a Delivered Duty Unpaid basis. Therefore, you are liable for any import duties and or local taxes that may be incurred. We will include appropriate customs labels on any packages, but we are not responsible for the decisions of local customs officials.

Timings, Despatch and Delivery
We can generally despatch your order within a week, but we will contact you if otherwise, and we always let you know once it has despatched.

For delivery, we use the most appropriate method, depending where you are or how large the order. So sometimes Royal Mail, sometimes UPS.

As you can imagine, depending how far away from us you are, delivery times will vary. We will send you tracking information once despatched.

Packaging
All our books are packaged suitably for their protection during shipping. We do keep it as simple as possible, with no frills or expensive boxes. We use recyclable materials where possible.

Contract
We must receive PayPal notification of payment for the artworks you order before your order can be accepted and processed. PayPal will email you confirmation of payment and that your order details have been sent to us. We will email you (to the email address you have provided PayPal with) once we have in person received your order notification from PayPal. Our email will confirm your order and our acceptance details of it. Our acceptance of your order brings into existence a legally binding contract between us. If there are any issues with your order — such as items unexpectedly out of stock — we will inform you by email so that we can work out what you want to do (e.g. suggest alternatives, extended delivery times or cancellation).

We reserve the right to refuse service to anyone for any reason at any time.

Respect
You may not violate our intellectual property rights in any way, anywhere.
You may not use our items or artworks for any illegal or unauthorized purpose, nor may you, in the use of this website, violate any laws in your jurisdiction (including but not limited to copyright laws).

Contact and Delivery Details
Please make sure you provide PayPal with clear and valid contact and delivery details, including your active, valid email address.

Damaged, Incorrect or Faulty Items 
In the case that items are delivered to you damaged, incorrect or faulty, then please contact us immediately at ponyshop@ponybox.co.uk and we will work out the most appropriate solution with you, as different items and circumstances will require different solutions.

Returns
If you are not satisfied with any items purchased, you can return them to us within 14 days for refund or exchange. Please notify us by email immediately, and then return unwanted or incorrect items in perfect, resalable condition, including the original packaging. You are liable for the cost and risk of returning the item(s). We recommend you obtain a Proof of Postage Certificate from the Post Office or courier.

Cancellations
If you feel you want to cancel, then let us know immediately: ponyshop@ponybox.co.uk
If the order has not yet despatched, then we can cancel and will refund you. If the order has already been despatched, it cannot be cancelled.

We are Reasonable People 
Of course, we aim to be reasonable, so please get in touch by email if you have any issues so that we can work out how and if we can resolve: ponyshop@ponybox.co.uk

Accuracy of Description
We aim to give you accurate descriptions of all our items, in words and pictures. Due to the nature of digital reproduction and screen calibration we cannot guarantee the accuracy of colour depictions of our items on any screen or device you may be looking at. If you have any questions before ordering, just ask.

Security and Privacy
This privacy policy outlines how we deal with any personal data you provide to us while visiting this website. If you are not happy with our privacy policy you should not use this website. By visiting and using this website, you are accepting the terms of this privacy policy.

We respect your privacy. We do not gather data from you on our website. We use PayPal Standard to carry out the full cart and checkout transaction, including the gathering of contact and delivery details. The information we receive from PayPal is the minimum standard required to process your order. We do not hold or store any payment information details, including credit card numbers or bank details. We do not make sales phone calls and will only ever email in relation to an order. We do not pass your telephone number, email address or other details to any other organisations other than to process your order or as required by law. We will send order & despatch confirmation and other relevant emails related only to orders you have placed to the email address provided by you to PayPal. 

Intellectual Property
By using this website you agree that all the information, communications, photography, text, images, graphics, software, trademarks, trade names, logos and other materials and services on this website (the “content”) are protected by copyright, trademark, database rights, sui generis rights and other intellectual property laws under the laws of England, UK and international treatise. All property rights, title and interest in and to the content shall be at all times and for all purposes remain vested in Pony Ltd. and/or its licensors, as the case may be. You agree not to copy, modify, transmit, display, distribute, perform, reproduce, license, publish, create derivative works from, transfer or sell any information contained on or forming part of this website, or otherwise use such content of this website for re-sale, re-distribution or for any other commercial use, without the consent of Pony Ltd. and/or its licensors as the case may be.

Third Party Websites
Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of third party websites. Your use of third party websites is subject to the terms and conditions of use contained within each of those websites. Pony Ltd. is not liable or responsible for the accuracy of any information, data, opinions or statements on these websites or the security of any link or communication with those websites.

Disclaimer
While we make every reasonable effort to maintain this website in an accurate and up-to-date fashion it may contain some technical or other mistakes, inaccuracies or typographical errors. We cannot be held responsible for any mistakes or omissions on this website. We will always correct anything that comes to our attention.

While we make every reasonable effort to uphold our website, communications and anything else related to the processing of orders, we are at the mercy of technology, power supply, delivery organisations, third parties and other outside influences or events out of our control. 

Modification of Terms
We reserve the right to change the Terms of use or policies regarding the use of this website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the Terms of use on the website.

Modification of Prices
While we aim to be consistent with our prices over long periods of time, we may every now and then need to modify the price of our items and artworks, whether due to third party costs (suppliers, deliveries, etc.) or for any other reason. We reserve the right to do this at any time. 

Governing Law
These Terms shall be governed by and construed in accordance with UK law and you hereby submit to the exclusive jurisdiction of the UK courts. This will not prevent Pony Ltd. from pursuing a claim for breach of contract, copyright infringement or otherwise in respect of these terms and conditions in any other jurisdiction throughout the world.

 

• • •

 

Thank You
Though Terms are always a mouthful, we really do appreciate your custom and hope that you enjoy any thing you buy from us. If you have any questions or queries, before or after an order, just give us a shout (or a quiet email): ponyshop@ponybox.co.uk

• Take Me Back to the Pony Shop •

SHARE THIS PAGE
Facebook Twitter Google+ LinkedIn